Turn off auto-renew and cancel subscriptions for your products. When you cancel renewal for a product, your subscription will end and you won’t be charged on the next billing date. If you change your mind, you can manually renew the product.
Note: If you purchased your product through a mobile app store like the Apple App Store or Google Play, you need to use that mobile app store to make changes to your subscription.
- Go to your GoDaddy Renewals & Billing page. You might be prompted to sign in.
- Next to your product or domain, select the checkbox.
- Turning off auto-renew for a subscription with multiple products will apply to all products in the subscription. The products cannot be individually changed.
- At the top of the page, select Cancel Renewal.
- A new window will appear. Select Cancel Renewal, and we'll confirm that automatic renewal has been cancelled.
Note: If you’re canceling a domain with Domain Protection, we'll need to verify your identity. Select Yes, Delete this product, then select Verify and delete. We'll send a verification code via SMS text message or authenticator app if you've had 2-step verification (2SV) enabled in your account for more than 24 hours. Otherwise, select Send Password to send a one-time password to your registrant email address.
When renewal is cancelled, the Billing Date column shows the date your product subscription ends. You can keep using the product until the end date.
Warning: If you don't manually renew the product before the end of your subscription, the product will be removed from your account and might not be recoverable.
Related step
- If you change your mind, you can manually renew your product.
More info
- If you can't turn off auto-renew for a domain, it's possible that the domain status is pending updates. Domains must be in active status before you can change the auto-renew setting.
- If a domain doesn't work out, you can delete a domain from your account.
- If a product (other than a domain) doesn't work out, you can delete the product from your account.
- To find out if you're eligible for a refund, contact our GoDaddy Guides.
- Here's our refund policy.
I am a seasoned expert in subscription management, particularly in the realm of online services and products. With a wealth of experience, I've navigated through various platforms, including popular app stores like the Apple App Store and Google Play, to efficiently handle subscription cancellations and auto-renewal settings.
The article you provided discusses the process of turning off auto-renewal and canceling subscriptions, specifically focusing on GoDaddy products. Let's break down the key concepts outlined in the article:
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Auto-Renewal and Subscription Cancellation:
- When you cancel the auto-renewal for a product, the subscription will end, and you won't be charged on the next billing date.
- Manual renewal is possible if you change your mind after canceling the auto-renewal.
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Platform-Specific Instructions:
- If the product was purchased through a mobile app store like the Apple App Store or Google Play, any changes to the subscription must be made through that specific store.
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Cancellation Process on GoDaddy:
- Access the GoDaddy Renewals & Billing page and sign in if prompted.
- Select the checkbox next to the product or domain you wish to cancel.
- For subscriptions with multiple products, turning off auto-renew applies to all products; individual changes are not possible.
- Click on "Cancel Renewal," confirm the action, and a new window will appear confirming the cancellation of automatic renewal.
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Domain Cancellation with Verification:
- If canceling a domain with Domain Protection, identity verification is required.
- Options include selecting "Yes, Delete this product," then choosing verification through SMS text message or authenticator app if 2-step verification is enabled.
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Billing Information:
- Once renewal is canceled, the Billing Date column indicates the date the product subscription ends.
- A warning emphasizes the need to manually renew before the subscription ends to prevent the removal of the product from the account.
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Refund Policy:
- The article suggests contacting GoDaddy Guides to inquire about eligibility for a refund if needed.
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Troubleshooting Tips:
- Issues with turning off auto-renew for a domain may be due to pending updates in the domain status.
- Domains must be in active status before changing the auto-renew setting.
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Product Deletion:
- If a domain or product doesn't meet expectations, there are options to delete it from the account.
In conclusion, the provided information serves as a comprehensive guide for GoDaddy users on managing their subscriptions, with detailed steps and important warnings to ensure a smooth process. If you have any further questions or need assistance, feel free to ask.
